The operations platform behind India’s busiest airports.
Tasks, checklists, guest feedback and staff deployment for the people who keep terminals running. From the ops desk to the washroom kiosk, on any device.
Trusted by airport operators, hotels and lounges
Four products, one record of what happened.
Each one stands on its own. Together, a guest rating raises a task, a failed check raises a task, and the attendant on the kiosk screen is the one on the deployment sheet.
Tasks
Every incident, request and observation in one log. Tasks reach the right department on their own, escalate when they stall, and close with photo evidence.
Raise it, route it, close it.
Checklists
Scheduled inspections on a phone, started by scanning the QR code at the location. Photos where you require them, missed rounds in red, a PDF for every submission.
Rounds that prove themselves.
Feedback
Kiosks, tablets and QR codes at washrooms, gates and lounges. Five faces, one tap, and a poor rating becomes a task for the right department before the guest has walked away.
Ask every guest. Act on every answer.| Vendor | Role | Agreed | Present | Shortage |
|---|---|---|---|---|
| Sparkle Facilities | Housekeeping | 48 | 46 | 2 short |
| Sparkle Facilities | Supervisor | 4 | 4 | Full |
| SecureLine | Trolley retrieval | 30 | 28 | 2 short |
| AeroCare | Wheelchair assistance | 12 | 11 | 1 short |
| AeroCare | Lounge attendant | 6 | 6 | Full |
Staff deployment
Digital deployment sheets tied to biometric attendance. Only staff who clocked in on the premises can be placed on a location, so shortage reports and monthly bills come straight from the record.
Deployment sheets your vendors cannot dispute.How a poor rating becomes a closed task.
Nothing is re-typed. The kiosk, the task and the next round share one record.
- A guest taps Poor at the Gate 14 washroom kiosk and picks “Hand dryer”.
- Vesta raises task #48213 for Engineering, Electrical, highly critical, with the location filled in. Rohit accepts it on his phone.
- Still open at 30 minutes, so it escalates to the shift engineer. The desk sees it in red before anyone calls.
- Closed with a photo of the new unit. The 11:00 washroom round confirms it, and the SLA report counts 1 h 08 min.
Built for where it is used.
The same system, shaped for a desk, a corridor and a stranger in a hurry.
Desk
Admin for managers and the ops desk. Dense, keyboard friendly, thousands of records. Numbers first, then trends, then lists; a record opens beside the list so context is never lost.
- Who
- Ops desk, department heads, admins
- Device
- Laptop and large screens
- Gets
- Tiles, logs, drawers, reports
Floor
The Checklists app for staff on rounds. One hand, gloves, glare and weak signal. Big targets, a scan to start, drafts saved on the phone until there is signal again.
- Who
- Housekeeping, engineering, security
- Device
- Any phone, via the browser
- Gets
- Scan, answer, photo, submit
Kiosk
Guest feedback read from a metre away by someone with ten seconds. One question, five labelled faces, your brand on the screen, a visible staff button instead of hidden taps.
- Who
- Passengers and guests
- Device
- Kiosk, wall tablet, their own phone
- Gets
- Rate, say what to improve, done
“Vesta helps IGI Airport take smarter decisions that are backed by real-time data.”
The platform provides DIAL Estate Management with the ability to structure daily operations across all three terminals in a much more efficient and organized manner by making real-time data available at their fingertips. Vesta is a good platform for any organization that needs various departments to coordinate for good service delivery.
What customers report.
Built for airports. At home in any large building.
Vesta runs across terminals, airside and landside at India’s private airports, and in hotels, malls and lounges across India, the Maldives and the Middle East.
As a service, in an Indian data centre, or on your own cloud.
Most customers run on Vesta’s cloud on Microsoft Azure. Organizations whose data must stay in India use the India region. Large operators can run the platform on their own private cloud.
Microsoft AzureVesta cloud and the India data centre run on Azure, with regional data residency.
Amazon Web ServicesPrivate-cloud deployments on AWS, or on the cloud your organization already runs.
CloudflareDNS, edge security and caching in front of every app and kiosk.
ComodoTLS certificates and security protocols, so everything is encrypted in transit.Tenant isolation
Every organization’s data is scoped and authorized on the server, on every request.
Roles enforced server-side
Ascending permission levels, from field staff to org admin, checked by the API, never only by the UI.
Encrypted in transit
HTTPS everywhere. Tokens are never echoed in responses or written to logs.
Auditable and recoverable
Sensitive changes are logged and records are soft-deleted, so history stays traceable.
See Vesta on your own terminal’s data.
A 30-minute walkthrough with your task types, locations and departments. No slides.