Vesta: Airport ops in a box

Enhance your passenger experience

Transform how you gather and act on passenger feedback with our dynamic Passenger Feedback System. Track feedback in real-time, trigger immediate actions, and drive improvements to boost satisfaction and loyalty.

72%

Improvement in Response Time

Quick action on feedback with automated task triggers that ensure timely responses to issues and recognition for delighters

60%

Reduction in Negative Online Feedback

Significantly cut down on negative reviews and comments on social media and other platforms by addressing issues promptly through our proactive feedback system

54%

Faster Issue Resolution

Enhance operational efficiency by reducing the time from feedback to resolution, thanks to automated task triggers and real-time alerts

The unparalleled Edge

Key features that set us apart from the rest of the market

Location & Staff-Based Feedback TrackingMonitor feedback on specific areas and staff members. Get precise insights into performance & areas needing attention.

Vast Icon Library (100,000+ Icons)Enhance feedback forms and surveys with a vast selection of icons from our extensive library, making your feedback collection visually engaging and intuitive.

AI-Driven Voice-to-TextConvert spoken feedback using the latest OpenAI technology, supporting 100+ languages and simplifying the collection of verbal comments with AI VTT.

Integration with e-Deployment for Staff PhotosDisplay staff photos on feedback screens through integration with e - Deployment, adding a personal touch and increasing accountability.

Issues & Delighters for SLA ControlTrack and manage Issues and Delighters to monitor SLA adherence and design effective Rewards & Recognition Programs, fostering a motivated and high - performing team.

Integration with existing CRM systemsEnhance your operations. This integration allows you to manage the ratings & feedbacks in the same CRM system as your other business processes.

Deployment Methods

Choose the deployment method that best fits your airport's needs and operational setup. These flexible deployment options ensure that feedback collection is seamless and accessible, enhancing passenger engagement and satisfaction.

QR Codes

Utilize QR codes placed strategically throughout the airport to enable passengers to provide feedback easily and instantly using their smartphones.

Touch Screen Tablets

Deploy touch screen tablets at key locations for passengers to submit their feedback directly, offering a user-friendly and interactive experience.

Non-Touch Tablets

Implement non-touch tablets displaying QR codes alongside staff photos, allowing passengers to scan the code and provide feedback while viewing staff details.

Kiosks

Set up dedicated kiosks equipped with feedback forms and interactive screens, providing a convenient and accessible option for passengers to share their experiences.

Key Benefits

Real-Time Insight into Passenger Satisfaction

Gain immediate understanding of passenger satisfaction levels and address concerns quickly, boosting loyalty and encouraging repeat business.

Contactless Feedback Collection

Utilize QR codes and digital touchpoints for a seamless and hygienic feedback process, ensuring ease of use for passengers.

Customizable Screen Branding

Tailor the look and feel of the system to match your airport's brand with customizable screens. Choose colors, themes, and fonts to create a cohesive visual experience that aligns with your airport's identity and enhances passenger engagement.

Automated Job Triggers

Integrate with your task management system to automatically generate tasks based on feedback, ensuring prompt action and resolution of issues.

Analytics that drive success

Feedback Dashboard & Reports

Dynamic Feedback Dashboard

View real-time data and analytics on passenger feedback with our interactive dashboard. Track feedback trends, monitor performance by location, and assess staff effectiveness.

Comprehensive Reports

Generate detailed reports on all feedback-related data points. Analyze trends, spot patterns, and gain actionable insights to enhance airport operations and improve passenger experience.

Performance Metrics

Review key performance metrics such as response times, resolution rates, and overall satisfaction scores to continuously refine your service and operations.

Customizable Analytics

Tailor your reports and analytics to focus on specific data points that matter most to your airport, enabling targeted improvements and strategic decision-making.

Frequently asked questions

1. How does the system handle negative feedback?: When negative feedback rolls in, our system doesn't just sit idly by. It springs into action, automatically triggering tasks in the task management system to resolve issues swiftly. We ensure no complaint goes unaddressed!
2. Can feedback be collected contactlessly?: Absolutely! Our system embraces modern hygiene standards with QR codes and digital touchpoints, making feedback collection a breeze without any physical contact. Passengers can share their thoughts with just a scan or tap.
3. Is there any additional cost for adding new locations or touchpoints?: Nope, there's no extra charge! Adding new locations or touchpoints is part of our commitment to flexible and scalable solutions, so you can expand your feedback network without worrying about hidden costs.
4. How does the AI-driven voice-to-text feature work?: Our AI-driven voice-to-text feature turns spoken feedback into written text in over 100 languages. It's like having a multilingual assistant that listens and transcribes, making verbal feedback easier to capture and act on.
5. Can the system integrate with existing CRM systems?: You bet! Our system plays nicely with your existing CRM, integrating seamlessly to enhance your operations. It's like adding a turbo boost to your current setup, with all the efficiency and none of the hassle.
6. How can I view and use feedback reports?: Dive into our feedback dashboard for a treasure trove of detailed reports and analytics. Analyze trends, scrutinize performance metrics, and craft customized reports to sharpen your operations and elevate passenger satisfaction.

Get Started

Ready to elevate your passenger feedback management? Contact us to request a demo or learn more about how our system can enhance your operations.