Vesta: Airport ops in a box

Automated Incident and Task Management System

Easily raise incidents, tasks, or observations with our Automated Incident and Task Management System. Designed for airports and third-party vendors, this system ensures prompt action on raised tasks and provides comprehensive reports for management oversight.

95%

Faster Incident Resolution

Quickly address issues as they arise with a streamlined incident management process

70%

Improvement in Task Completion Rates

Ensure all raised tasks are actioned efficiently by the concerned departments

100%

Visibility into daily ops.

Gain complete transparency into task statuses and performance metrics through detailed reporting and analytics

The unparalleled Edge

Key features that set us apart from the rest of the market

Request Auto AllocationVesta's exclusive Request Auto Allocation feature intelligently assigns raised tasks or incidents to the appropriate teams, ensuring a swift response and minimizing downtime

Configurable Escalation MatrixSet up custom escalation paths to ensure timely follow-up on tasks that are not completed on time, enhancing accountability.

Unlimited Image & File AttachmentAttach images and files to incidents or tasks for detailed documentation, supporting thorough investigations and action plans.

SLA-Based Performance AnalysisMonitor and analyze task completion against service level agreements, ensuring performance standards are met consistently.

Automatic Task GenerationAutomatically raise tasks based on audit findings or negative passenger feedback, ensuring proactive issue management.

Detailed Reports & AnalyticsAccess comprehensive reports and analytics on all raised incidents and completed tasks, providing valuable insights for continuous improvement.

Key Benefits

Reducing Turnaround Times

Quickly raise and resolve incidents with automated task management, significantly reducing the time from reporting to resolution.

Optimizing Resource Allocation

Improve resource management by ensuring tasks are assigned to the right departments and completed efficiently.

Enhancing Accountability

Maintain a clear audit trail for all raised incidents and completed tasks, enhancing transparency and accountability across teams.

Facilitating Continuous Improvement

Use data-driven insights from reports and analytics to identify trends and improve processes continually.

Analytics that drive success

Comprehensive Reports and Analytics

Our feedback dashboard provides a comprehensive overview of passenger feedback, allowing you to track trends, monitor performance, and gain actionable insights to enhance airport operations and improve passenger experience.

In-Built System Analytics

Access a suite of pre-configured reports that deliver instant insights into your operations. Understand trends, identify bottlenecks, and make data-driven decisions with ease.

Tailor-Made Monthly Insights

Receive customized monthly reports tailored to your specific needs, helping you track key performance indicators and optimize processes over time.

Scheduled Automated Email Reports

Stay updated without the hassle. Our system automatically sends scheduled email reports directly to your inbox, ensuring you always have the latest data at your fingertips.

Before and After Image Reports

Compare conditions with before and after images linked to tasks, providing a clear visual record of work done and helping verify the effectiveness of corrective actions.

Unlock Valuable Insights: With our reporting module, you can monitor various aspects of your operations, such as operational efficiency, task turnaround times, and incident management. Dive into custom reports like the Operational Efficiency Report, Daily Incident Report, and more to gain a comprehensive understanding of your team’s performance and identify areas for improvement.

Frequently asked questions

1. How does the system handle ad hoc incidents and tasks?: Our system is like having a personal assistant who never sleeps. You can report incidents, tasks, or observations on the spot, and it instantly dispatches the tasks to the right team. It's quick, efficient, and always on the job—no cape required!
2. Are there any restrictions on the number of users, departments, or tasks?: Nope! We don't believe in limits. Our system lets you add as many users, departments, areas, and tasks as you need, ensuring flexibility and scalability for all your operational needs. So go ahead—invite your whole team, the neighbors, and maybe even their pets!
3. Can the system automatically generate tasks?: Yes, our system takes charge by automatically generating tasks from audit findings or negative passenger feedback. It's all about staying ahead of the game and tackling issues head-on before they have a chance to escalate.
4. What types of reports does the system provide?: The system offers a comprehensive suite of reports, including in-depth analytics on every incident and task, plus SLA performance insights. It's your ultimate tool for keeping tabs on operations and discovering exactly where you can fine-tune for peak performance.
5. Can the system be customized to fit specific needs?: Absolutely! We work closely with many airports to tailor the solution to their unique requirements. Whether it's tweaking features or adapting workflows, we ensure the system aligns perfectly with your operational needs.

Know more...

Discover how our Automated Incident and Task Management System can enhance your operations.